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Back to basics with customer service

Hirsch’s Meadowdale recently held their monthly networking morning and Chantal Rustage,  the November finalist of the Margaret Hirsch women in business award was the guest speaker at the event.

Chantal’s has her own company called Jotal Training solutions and her topic was Customer service:  Back to Basics.
Said Chantal, “Being human is good business.  Do not hide behind technology by always emailing and not talking to the person.  Nothing will replace a face to face meeting with a handshake.  Emailing and whatsapp is easier to do than to talk to someone, however if there is a problem pick up the phone and talk to the person instead of getting into an email war.”

Chantal mentioned a quote from Dale Carnegie.  “When dealing with people remember you are not dealing with creatures of logic, but creatures of emotion.”

The networkers made some valuable contacts.  Should you wish to attend these functions please RSVP to lauren@hirschs.co.za

Margaret Hirsch
Margaret Hirsch
Hirsch COO runs South Africa’s top independence appliance company that specialises in all appliances, electronics, furniture and bedding. They give the best deals and the best prices and everything is guaranteed.