- Good afternoonI was at your store on the above mentioned date. I was looking to replace my fridge inner glass which broke. To put it simply Jamaine handled my request professionally by checking on availability etc etc. and he also went the extra mile in wrapping the said broken glass and returning it to me. I was indeed very impressed in the way he conducted himself in regards to service delivery. Please on my behalf commend him on a job well done he is most certainly an asset to your establishment.Kind RegardsMorganMorgan
Dear Margaret As much as I complain when service is bad I also have to praise when service is good. Shane was absolutely brilliant in sorting our issue. Thank you! Regards Mar..
- Good DayI would like to commend Kenny on the excellent level of service he provided throughout the sales process on a recent purchase that I made from Hirsch.One of the main factors that influenced my decision to purchase from Hirsch - was due to the level of service provided by Kenny.Even though it took me a long time to make up my mind - Kenny remained patient and polite, and treated me with the utmost respect.In this day and age - making a significant purchase can be stressful, but Kenny alleviated this burden for me - by handling my queries and requests in a diligent, professional and courteous manner.It is evident that Kenny's intention towards the customer is based on integrity and the building of genuine trust.It is this quality that would encourage me to return to Hirsch for repeat purchase.I would like to thank Kenny for making a difference.... it is uplifting.Best regardsRoann
- Dear Margaret,Further to our brief telephone discussion this afternoon, I would like to bring to your attention the fantastic service that AVISH RAMTERSAD of the Cape Town office of Wired Up gives your Hirsch’s customers. He has installed two Samsung TVs for us and has also spent time recently explaining how to use our new Samsung Smart TV. Today, when our downstairs TV screen turned black, I called him and in 5 minutes, he told me which buttons to push and everything is working again. Avish is very helpful, technically skilled and very friendly. He is a significant contributor to the success of your great group.Warm regards,Terry
- Good Day Mrs HirschHope you are well . Words can never be enough and will never be enough to express how grateful I am.Thank you for feeding my family, thank you for paying my studies.Thank you for letting me work for such a brand like Hirschs.Thank you for letting me stay at your flat for free (who would do such an act).I can stand on both my 2 feet now, Thank you for the reminder that such is possible .I will as of this month be moving out of the flat ,I have found a place nearby to rent.Thank You
- I wanted to take the time to compliment you on your outstanding staff. It was my first visit to your store and I can’t remember the last time I had such an enjoyable shopping experience.
My experience in your store today was incredibly pleasant, your staff are very knowledgeable and helpful, your spares department went out of their way to help and Ezra couldn’t have done more to assist me!
I look forward to shopping with you more often.
- Good Morning MargaretJust a short note letting you know that I had the most excellent service from Maureen this morning! What an absolute pleasure it was doing business with her! A real asset to your store!Many ThanksSharon
- Good DayToday I visited Hirschs Strubens Valley wanting to purchase an eye level oven and hob.We were welcomed by Celiena Anthony a young and vibrant saleslady.We were not easy customers we asked her many questions about the brand and products we were looking at.She new her game and answered with much confidence.After having taken up much of her time we decided to Google for a better deal and found one.We thanked her and left the store in pursuit of our better deal.But her excellent customer service and mannerism drew us back to the store to make the purchase with Hircsh's.We might have saved a few rands but there is no price to attach to good customer service.Thank youFarhana
Good dayI bought 2 mattresses, a base and a washing machine from the Centurion store yesterday.The service I received from Ria Koen, with the mattresses and Jhima Marshall with the washing machine is highly commendable. They were professional and very helpful. Ria even called this morning to ask if we had a good night sleep on the mattresses. To me as a pensioner, this really meant a lot!The delivery was done on the same day and went quickly and smoothly.Thank youMinnie
- Dearest MargaretI just wanted to extend my heartfelt thanks for the wonderful opportunity to speak at the Hirsch business meeting on Wednesday!I am so grateful and I had a wonderful time! I know you offered to print some coupons for me but since our designer ran a little late I just printed them off myself but I thank you for your generosity.I left a little pack of my goods on your desk to show you what I had placed on everyone’s chair before they arrived. I believe it went down well!Thank you again and please do take me with you on your next visit to a school as you mentioned, I would be truly appreciative and blessed to share in the love and encouragement of those less fortunate than ourselves, thank you!Thank you very much, I’m looking very forward to it!Onwards and upwards, Burgette
- Hello Margaret, Rodney has just left after installing a brand new hob and thoroughly checking the installation and ventilation. All looks very good and thank you once again for your very kind assistance and follow up to resolve our problems.Kind regards,Richard
Just quick note to say thank you for your assistance solving our bed problem.
Once again may I compliment you on your amazing customer service.
Please pass on my thanks to Loven too.
Dear Margaret I would just like to compliment the service of your outlet in Somerset West and the excellent service from Marcelino Davids. He is a knowledgeable about the products in the shop and very very helpful. I will recommend him to others. Kind regards Lucelle
- GreetingsToday I took my hob for the loom cable.I was carrying it up the stairs Mr Ridwaan Khan came up to me and took the item of my hand and straight to service and part's.Mrs Hirsch you have a beautiful staff in him. To me he is your asset.Please convey my good wishes to him.I have seen first hand how he treats his customers.Her die manner roast Afrikaans in my dienste, dit baie goed vir klente wie praat ander taale.DIt baie goed vir Hirsch en ons land Suid Afrika.Thank you kindlyAllimuthu
- Hello Margaret – I popped in at your Gateway Branch on Friday 13 July – I needed to purchase a stove – I was introduced to Gershon Marias – what acapable salesman and I am sure a real asset at Gateway. I went back at lunchtime to pay for the stove and arrange delivery, and decided to query apurchase of a bed. Gershon introduced me to Rina or Rita – can’t remember the name – I was so excited – discount on two purchases – Friday 13th wasmy extra lucky day!!! I really felt special.Saturday 14 July delivery was done, and the delivery people arrived at the time we arranged. Two friendly well-spoken gentlemen.Tuesday 17th July, I received a call to ensure that the delivery was done and to query if there were any complaints.It has been a long long time since I experienced such excellent treatment from any store.From now on Hirsch’s will be my first stop.I wish you every success in the years ahead.Regards – Liz
- Hello,I would like to thank your staff for the good service we received.We bought a Bosch washing machine from Omasen Gounder.The buying process was a good experience.All the staff were friendly, helpful and efficient from the sales staff to the cashier.We had a problem with the machine, so I sent an SMS which was responded to quickly by your assistant manager, Charlene.The problem was resolved also quickly and even your delivery crew under Christopher were helpful and efficient.You have obviously created a climate of good customer service, which is even more important than just price - although the machine was less expensive that some other competitors.Good service is quite rare - so congratulations on achieving it.Regards,Chris
Time to Compliment staff again. Since our last communication, I have visited your store at Meadowdale, Jhb on more than 5 occasions. Your staff continue to impress me with their outstanding service. From the moment you enter the store until you leave, service all round is exceptional. This Saturday, I took a chair in for repairs and received a call on Tuesday am that it was ready for collection. Special thanks to Tasha Pillay for her warm and friendly welcome and to Charlene Kemraj for expediting the repairs so efficiently and JJ as well. Definitely beat my expectations. Please commend them for a job well done. Please convey to all other staff as well for being friendly and accommodating whenever I visit this Store. Hirsch is truly blessed to have staff of this calibre. Rajen
- Dearest MargaretI literally floated out of your office and have not stopped SMILING since meeting you! 😃You are even more inspirational than I already imagined you would be and I simply can’t thank you enough for your time, awesome advice and the INCREDIBLE opportunity you have presented me with!!!Today may have been just another awesome day for you, but for me it was one of the most inspiring and I feel like it marks one of the most significant days in my career and for my future…Thank you from the bottom of my heart Margaret.Successfully yours 😉Burgette
MorningI would most sincerely like to thank Hirschs Strubensvalley for the excellent service I received from them assisting me with the replacement of my LG TV set.Ashley Naik and Ryan Naidoo certainly went the extra mile and came all the way from the shop in Strubensvalley to my home in Emmarentia to assist me with the wall bracket and thereinstallation of the TV. Both gentlemen were extremely efficient, courteous and friendly at all times.Special thanks to Julian, the Manager of Hirschs Strubensvalley for organising this. I realize that this is not a service you normally offer but once I had explained my circumstances you were very happily willing to assistI really appreciate the excellent service I received. I have always been a big fan and supporter of Hirschs even though I hadn’t previously realised that they gave such excellent service and I will definitely be visiting them again soon!RegardsLiz
- Good Day
It has. been a pleasure to shop at Hirsch's.
The staff are friendly, helpful.
Kamil sold me the stove hob. He was very pleasant
took his time to explain patiently. He even came
down to the warehouse to check the goods with me.
I thought I should let you know since good staff
are not so easy to find. I think he is a great asset
to your company.
Of mention too, Floy at the warehouse collection was
also so respectful and nice.
People that go out of their way for the customer
do deserve some praise and credit.
It has been a pleasure to shop at your branch because
of these people.
- Good Morning MargaretAttached is email communication between your company and myself from its contents you will note our satisfaction in having dealt with Hirsch Stores and not for the first time may I add.As brief outline I am close on 80years old my wife Linda is not too far behind. We took the decision to sell up our home lock stock and barrel and move into a retirement complex in AmanzimtotiObviously making such a move at our age a purchase of this nature will probably be the lastThe reason for this mail is to let you know how satisfied we are in having spent in excess of R12000.00 with Hirsch.Yes we shopped around but unfortunately the word service seems to have disappeared from the category and vocabulary of Discount Stores except that of Hirsch.The contents of my mail below tells its own story. Our dealings with Yunus Dala were exemplary and he knows and understands the productsPlease pass on our sincere thanks to your staff and Charlene the store manager whom I haven’t met for the manner that they conducted themselves whilst attending to us, particularly as I am reliant on a right leg prosthesis and the offer of a chair whilst being showed product was always at handTHANK YOU TEAM HIRSCHRobbie
- Good MorningYesterday morning my wife and myself popped into Hirsch's Umgeni Road Springfield to have a look at the items offered on the websiteI am certain that you will be pleased to know that we were met by a very pleasant and knowledgeable sales assistant. Yunus Dala whom we had dealt with on a previous occasion in fact even when he worked at Game. He took us upstairs and having listened to our requirements took us through the range of DEFY products that we wanted at the same time guiding and advising us on what he suggested would suit our needs.Being very satisfied with what had been offered we have placed an order for a Defy Fridge,7Kg Washing Machine and a Microwave. We will be back in store on Wednesday to Pay and arrangements have also been made for the delivery to AmanzimtotiA sincere thank you for your prompt response to my original mail. It was much appreciated and beneficial to us allKind RegardsRobbie & Linda
Dear to the above mentioned,I would just like to bring to your attention that your Branch Manager Rahind Narain of your Hillcrest branch, to complement him for the excellent service that he has provided to me regarding a Samsung TV that I bought from Hirsch Hillcrest in 2015, I believe you would go very far to get somebody that works for a company that will go out of their way for customers like Rahind has done for me, he has really gone out of his way to support me and I believe he is a well deserved asset to your company.Yours sincerely,Stanley
- Dear Sir/maam,Thank you for your assistance. I have a small guest house and one of the fridges collapsed at an inconvenient time. Dunkeld branch did not have one immediately and I could not get to other branches due to my own business travels. I ordered on line on Friday 8th and Preline organised for it to be available on Saturday morning. I collected on Saturday morning without hitch. I had the replacement fridge before my guests arrived on Sunday. Your online staff went the extra mile for me, thank you.Edward
To whom it may concernI would like to commend on the outstanding customer experienced I had with the opening of your Hyde Park Branch.Malcolm Yenkendess assisted me with the purchase of a TV. He went beyond the extra mile to make arrangements and ensure that I can get the model I wanted at the price I wanted.It was a great experience and he is definitely the reason why I will continue to support your business.He is a valuable asset that you should look after.Warm RegardsDanieta
HiI would like to acknowledge the outstanding service I received from Preline Moodley,I initially contacted the helpdesk to enquire about a bed that was posted as a special but it has unfortunately expired.Although the special had expired, Preline Moodley was able to offer me an exceptional price on Simmons Bed set.She was in constantly in contact and followed through from the purchase through to delivery,Without a doubt, one of the best experiences I had with any purchase.Outstanding client service and a true ambassador to Hirsch.Extremely satisfied customerKelvin
- I would just like to compliment you overall on the excellent staff at your new Hirsh’s store in Dunkeld.I went in on Saturday just for a look, and from the moment I stepped into the store, to each person in their different sections, I was greeted, politely offered knowledgeable service without being harassed, and found it an absolute pleasure to shop there, thank you.I will certainly be back, and it will be my first stop when I need things in future.Kind regardsKay
- Good day
Please acknowledge my feedback on the Samsung 55 inch which i purchased over
the weekend with the help of one of your floor guys Shane.
I would like to thank you guys for the awesome service and great product
The smart television set is working perfect.
Keep providing such awesome service!
- What a pleasure to shop here.Staff,frendly,knowledgeable and empowered..Your manager to be congratulated as well as Xolani and Charmaine.Makes other stores look like amateurs.Best RegardsRobert
- Dear MargaretOn behalf of Northwood Crusaders Hockey Club we would like to thank you for your generous sponsorship and support of our club.Kind regardsCatherine
- Dear MargaretThank-you for the wonderful networking session we had on Friday. I was really so inspired and motivated by your speaker, Taryn-lee Kearney.I learnt so much, and it was wonderful meeting fellow entrepreneurs.It is a wonderful initiative, and greatly appreciated!Have an awesome day!Lynn
- Good dayMy name is Melissa and I would love to firstly compliment the staff at the silver lakes store for being friendly and helpful. But today a very special thank you to this amazing lady who has been a great inspiration to all of us yesterday.Thank you for allowing us woman to connect and build not only our business through your company but to build a community of women that are able to connect with each other.I am very Thankful for this.May you be blessed.Melissa
- Dear MargaretI just thought I would let you know that my daughter graduated last week at UKZN .She received her Bachelor Degree in Economics and Supply Chain.Thank you once again for her internship at Hirschs,Michael
- Dear MargaretCongratulations and well done on the Gala Dinner. It was an awesome and wonderful evening.We had a fantastic time. Thank you for empowering women. May God bless you both and shower you His blessings.Have a lovely day,Michael
Good morning Margaret, I am the customer that had a problem with the Defy Ceran Hob. We very often complain about poor service levels. When staff do go outside their normal scope of work to ensure customer satisfaction, we must commend. The long and the short of my problem was the hob was to be installed on Monday, I visited the store on Saturday and chatted to Lilian & Joewell they made it happen on Saturday, now that’s what I call going beyond the normal boundaries to satisfy a client, my wife and myself was most appreciative. I work with internal and external customers, when staff have performed exceptionally, they must be commended and Margaret, appreciate if you can personally thank both of your staff on our behalf. Just to share with you Margaret, at my business unit meeting this week, I had shared my success story with my staff and fellow colleagues. Feels good to receive good service as in my position, always putting out fires and keeping customers calm and happy. Many thanks. Sugan
Last year I ordered a fridge online from Hirschs and had the pleasure of dealing with Preline. She was extremely professional and provided great assistance with the whole process – ensuring that a distance delivery took place quickly and efficiently. I have just ordered two more fridge/freezers online from Hirschs and have again been dealing with Preline. Once more it was a pleasure for me – she has been very helpful and ensured another distance delivery took place with minimal fuss and effort on my part. She is a wonderful representative for your company and I wanted to express my thanks. Together with Jerome, the driver who handled the delivery, I have had another great experience with Hirschs and will definitely be a repeat customer, and recommend the company to friends and family. Regards Ros
I wish to commend your staff member, Chris, for the way he served me on my visit to your Milnerton store on Thursday, 24 December. He was courteous and friendly as he assisted me to find the right "last minute Christmas shopping" gift, not giving up until he knew I was happy with the decision. I later found that he was a "back office" employee, I stand to be corrected. However, if this is the case, I think you should really consider having him in front of house more often. His courteous and professional manner left me feeling important. Such professionalism is rare nowadays. Chris is an asset to your organization and is part of the reason I look forward to doing business with you again in the future. Sade and Chris, Thank you both for making my shopping experience a pleasant one. I trust your store will be very successful with employees like these. The management team, must be doing something right. Keep it up! See you all soon soon
I just wanted to compliment you and your staff for the wonderful service I received there today. I work in Ridgeside Office Park and left work at about 12h45pm to come and buy a spindel for my new granddaughter being born in January. As I entered a lovely young lady came straight to me and asked if she could assist me. We went straight to where the spindels were and I chose the bigger version and because she was so little, she asked a Hirsch salesman to carry it to the cashier for us. We went straight to a cashier and I paid and another salesman helped me to my car. I was back at work by 1h10pm!!!! The ladies at work could not believe it. Well done and Merry Xmas to you and your staff.