Good day,We have been popping into your Store on Old Johannesburg road occasionally to view special offerings.The past two months more regularly as we are currently building a small bush home adjacent to Kruger and hence looking for specials, however not compromising on quality. This past week we had to make a decision on a Fridge/Freezer and a Gas/Electric stove.We had intensively looked at different offers at different stores, however when we got to your business and firstly found Bennett from Defy who certainly tried his best to promote his specialty product, we realised we were dealing with a person who take pride in what he does and who wanted to desperately make the sale. He went back and forth and eventually came and introduced a lady – Ria Koen – to us.
The objective was to fit both items into a tight budget. Ria showed us more makes of stoves; she certainly made sure we had all the positives of all the products at hand. Approximately an hour later we decided to buy the Defy DD F/Freezer, an Elba 6 plate gas /electric stove as well as three base/bed sets from her. She proved to be knowledgeable, helpful and extremely pleasant in her entire mannerism. Never once, was she “pushy” or showed any sign of frustration with my endless questions and need for negotiations for the best possible price and product.Ria Koen is no doubt an asset to your company.
We will be back purely because of the customer service she provided with so much enthusiasm.Best regardsJohan & Elize